Top 10 VPs of Customer Experience - 2026

Chris Rule serves as Vice President of Customer Experience at Turno, where he leads customer success and operations teams. He focuses on anticipating customer needs, scaling service delivery and strengthening customer relationships across the organization. Rule drives initiatives that improve customer engagement while supporting sustainable business growth.

Few marketing leaders have navigated as many industries as Ann McGlinchey. From enterprise software to retail and publishing, each role has reinforced her belief that strong marketing begins with understanding people. Today, as Vice President of Customer Experience Management at CMI Media Group, she helps clients create stronger connections with their audiences while driving measurable business outcomes.

Mauricio Delgado serves as Vice President of Customer Experience at Lennar, where he oversees customer care efforts within one of the largest homebuilding organizations in the United States. His career spans customer relations, retail management and homebuilding, bringing together experience in service delivery and team leadership. His work centers on helping customer-facing teams turn a complex purchase into a more understandable experience for homeowners.

Utibe Bassey serves as Vice President of Customer Experience at Dominion Energy, where she leads efforts focused on how millions of customers interact with an essential service they often notice only when something goes wrong. Her career spans utilities, insurance, healthcare technology and customer strategy roles, reflecting a consistent focus on connecting business decisions with the human experience.

Sara Autry serves as Vice President of Customer Experience, shaping operations across modern retail and healthcare. Bringing an extensive background in customer care, workforce strategy, and organizational leadership, her work continuously elevates consumer standards, establishing seamless, customer-centric operations in fast-growing, multi-channel brands.

Vice President of Customer Experience at Exact Sciences, Mark Fallai is a design and customer experience leader with more than 20 years of experience. His career spans product design, UX, creative direction, and digital experiences. He has led teams across design and customer experience and helped shape major digital launches focused on clearer, more effective user experiences.

Nancy Flowers is Vice President of Customer Experience at Voya Financial. She brings experience in shaping customer-focused strategies and leading efforts that influence how people interact with financial services. Her work centers on understanding customer needs, improving experiences and connecting those insights to practical business decisions across the organization.

As Vice President of Customer Experience at MetLife, Shari N. Gottheim oversees the design and execution of client engagement strategies. With an extensive background leading operational transformation and group business initiatives, she drives long-term customer satisfaction. Her career reflects continuous growth in organizational management and institutional strategic leadership.

As Vice President of Customer Experience at Better, Dalia Hervitz leads consumer-facing operational strategies aimed at transforming homeownership financing. A Columbia Business School alumna, she leverages extensive leadership expertise in wealth management and client advisory to streamline high-impact service workflows, drive operational effectiveness, and enhance customer satisfaction.

Jonathan Pett is the VP of Customer Experience at Victory Home Remodeling, where he has helped shape the company's customer journey from first contact through project completion. A Clemson University alumnus, Pett joined Victory during its early growth stage, building the front-end marketing, inside sales, and appointment generation operations before leading the creation of the company's Customer Success department.